Hotel services

We wish you a pleasant stay in the hotel


The guests can check in from 2 p.m. on the arrival day and check out till 12 p.m. on the departure day. If you want to prolong the stay, please contact the registration desk.


Two internal numbers 100 and 2424 are available 24h for any guest's request regarding the stay.

Besides, the guests have the opportunity to get information about the sights and available excursions in Kyiv.


Guests can use the service of the wake-up call to the room, for this you need to contact the registration desk by internal number 100.


A room for the safe luggage storage is free of charge for all the guests of the hotel and is accessible 24h.


Room service is available 24/7. All meals offered in Room Service menu can be delivered to your room. The guest can as well order a breakfast into the room. To do this, you should contact the hotel staff at number 115.


The Mercure Kyiv Congress has a laundry. Thanks to its services your clothes will always be impeccable. You can order washing, ironing and dry cleaning of your clothes at an additional cost.


The multi-level parking of the Mercure Kyiv Congress complex can accommodate up to 2,000 cars. CCTV and security systems will ensure the safe storage and safety of your car. Parking is free of charge for all hotel guests.


Porter services will ensure a reliable delivery of your luggage to the room or to the taxi at the moment of check-in/check-out, regardless of the weight, size or fragility of the content.


The main goal of the Mercure Kyiv Congress staff is to take care of guests and their comfortable stay at the hotel. The hotel includes 2 rooms for people with disabilities. There are special bathrooms in the guest areas.


On the 5th floor of the Mercure Kyiv Congress, all guests can benefit from a free 24/7 gym equipped with professional power and cardio machines of the world's leading manufacturer PRECOR. We have created all the necessary conditions for effective workouts of our guests. Modern equipment is reliable and easy to use. Sports activities bring a good mood and guarantee an excellent health.


Massage room is located on the 5th floor of the hotel. Our qualified specialists do all the kinds of massage including:

  • Classic massage
  • Sport massage
  • Relaxing massage
  • Anti-cellulite massage
  • Hardware vibration massage

To arrange a massage please ask a receptionist or call (044) 205 35 20. Click here to see the actual price list.


The entire area of the Mercure Kyiv Congress is covered by Wi-Fi which is free of charge for all guests. Thus, you will always be online: keep in touch with your partners, friends and relatives all over the world!


There is a business centre on the second floor of the hotel.  The centre is equipped with all modern office facilities, desktop PC with internet access and free Wi-Fi. The hotel staff can help you to print out or make a copy of the necessary information.


Mercure Kyiv Congress has the largest congress centre in Kyiv with a total area of 5000 m² that make it an ideal venue for any business event: conference, workshop, business meeting or corporate event.

The Mercure Congress Centre halls are equipped with modern communication facilities and multimedia tools. They can accommodate any number of the event participants – from 8 to 2,000 persons.


A buffet breakfast is served daily at the restaurant on the 1st floor of the hotel. The guests can enjoy the sun and their morning coffee on the open terrace.

Working hours:

  • From 6:30 a.m. till 10 a.m. (on weekdays)
  • From 7 a.m. till 10:30 a.m. (on weekends and holidays)

You can order your breakfast from the a la carte menu at the Cosmopolite restaurant situated on the 1st floor of the hotel.

A la carte breakfast time: from 8 a.m. till 11 a.m.

Cosmopolite is a long renowned restaurant-brewery in Kyiv with a focus on the gastronomic traditions of different countries.

The pride of the restaurant is its own brewery, which in the non-stop format produces 4 beer types that are etalon in Europe: light, wheat, dark and seasonal ale.

The restaurant is open from 11 a.m. till 1 a.m. (daily).

You can enjoy your time with a cup of coffee in the comfortable armchairs of the lobby bar (on the first floor, near the reception desk). In the menu - hot and cold beverages, strong drinks, snacks and signature desserts.

The lobby bar is open 24/7.